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Zuora Quote-to-cash (QTC) software review

Strong performer

“The Leading Quote-to-Cash Platform for Growth”

Our verdict: Best for enterprise companies that want a billing-first platform strong in billing.

Zuora is a billing-first platform headquartered in the United States. It ranks #13 of 44 in our quote-to-cash software ranking with a score of 71.1/100, and documents capabilities in 11 of the 12 quote-to-cash stages. Its strongest area is billing; its weakest is quote and sell. G2 rating: 3.9/5.

Overall score

71.1/100

13th of 44

Score breakdown

  • Quote and sell 7.1/15
  • Contracts and orders 8.3/15
  • Billing 13.5/15
  • Collections, tax and revenue 10.6/15
  • Reporting, platform and AI 9.4/15
  • Integration ecosystem 18.3/20
  • G2 rating 3.9/5

User reviews

3.9/5 on G2

Data checked on October 13, 2026

Every capability links to its public source — methodology

Pros

  • Amendments
  • Usage metering
  • Hybrid pricing
  • Prepaid credits

Cons

  • Quote templates only as a paid add-on
  • Approval workflows only as a paid add-on
  • No documented e-signature

Pros and cons are derived from the capabilities Zuora documents publicly, not from opinions.

Zuora at a glance

Vendor
Zuora, Inc.
Founded
2006
Headquarters
Foster City (Californie), USA
Parent company
Silver Lake and GIC ($1.7B take-private completed in February 2025; Zuora is no longer listed on the NYSE)
Product type
Full suite
Sales motion
Hybrid
Regions served
Global (North America; Europe; APAC)
Pricing model
On quote
Public pricing
No
Free plan
No
Deployment
SaaS
Data hosting
Your choice (US; EU; APAC/Japan)
Uptime SLA
99.9% (quarterly uptime, Enterprise / Nine / Revenue / Modular Pro & Elite / Zephr Pro & Elite editions)
Certifications
SOC 1 ; SOC 2 Type II ; SOC 3 ; ISO 27001 ; ISO 27018 ; ISO 27701 ; PCI DSS ; HDS ; HIPAA
GDPR
Yes
SOX support
Yes
SSO / SCIM
SSO yes (SAML via Zuora OneID: Okta, Microsoft Entra ID, Google, Ping, JumpCloud); SCIM yes
API
Yes (REST, plus SOAP and AQuA) - https://developer.zuora.com/
Webhooks
Yes
Sandbox
Yes
Currencies
Toutes devises (fonction Multiple Currencies)
Interface languages
43 languages, incl. English, French, German, Spanish, Italian, Portuguese, Dutch, Japanese, Korean, Simplified and Traditional Chinese
Implementation time
A few weeks with Milo ("go live in weeks"); measurable results within the first quarter
Implemented by
Vendor; Partner integrator
Migration tools
Yes (Milo: billing data migration, ETL; source software not specified)
Support channels
Support portal (tickets); Phone; Email; Community; Dedicated CSM (Named Account Support Engineer / TAM, paid option)
Support hours
Depends on the plan
Customers claimed
1,000+ companies (vendor claim)
Primary buyer
Finance
Quote-to-invoice handoff
Synced (via integration); Automatic only with Zuora CPQ (separate product)
Deal complexity
Complex (ramps, multi-year, co-terming, multi-entity)
Contract types
Monthly; annual; multi-year; ramp; mid-term amendments
Replaces
Spreadsheets; legacy or in-house billing; ERP used for invoicing

Integrations

CRM
Salesforce; HubSpot
Accounting and ERP
NetSuite; SAP; Workday; Microsoft Dynamics 365
Payment gateways
Stripe ; Adyen ; Braintree ; PayPal ; GoCardless ; Checkout.com ; CyberSource ; Worldpay ; BlueSnap ; Authorize.net ; Chase Orbital ; Nuvei ; Moneris ; SlimPay ; Ebanx ; Worldline (40+ passerelles)
Tax engines
Avalara ; Vertex ; ONESOURCE (Thomson Reuters) ; Sovos ; CCH SureTax ; Anrok
Data warehouses
Snowflake ; BigQuery ; Redshift ; Databricks ; ClickHouse ; AWS S3 / Athena ; Azure Blob Storage ; Google Cloud Storage ; Postgres / MySQL / SQL Server

Quote-to-cash capabilities

Zuora documents 66 of the 79 capabilities we check, across 11 of the 12 quote-to-cash stages. Each level links to the public page that proves it.

Catalog and pricing

Product catalog Core strength
Multi-currency price books Core strength
Bundles Supported
Pricing rules Core strength
Price versioning Supported
Pricing models Core strength

Configure-price-quote (CPQ)

Guided selling Add-on
Configuration rules Add-on
Discounts and guardrails Add-on
Quote templates Add-on
Multi-currency quotes Add-on
Quote versioning Not documented
Ramped and multi-year deals Supported
AI quoting assistant Add-on

Approvals and deal desk

Approval workflows Add-on
Discount thresholds Add-on
Parallel and sequential approvals Add-on
Deal desk Not documented
Margin visibility Not documented

Proposals and e-signature

Proposal documents Not documented
E-signature Not documented
Buyer deal room Not documented
Online acceptance Not documented

Contracts

Contract generation Not documented
Clause library Not documented
Redlining Not documented
Contract repository Not documented
Renewal clause tracking Supported

Orders and provisioning

Order from signed quote Add-on
Amendments Core strength
Co-terming Supported
Entitlements and provisioning Core strength

Billing and invoicing

Subscriptions Core strength
Usage metering Core strength
Usage rating Core strength
Hybrid pricing Core strength
Prepaid credits Core strength
Proration Supported
Invoice generation and scheduling Core strength
Invoice customization Supported
Consolidated and multi-entity billing Supported
Credit notes Supported
Multiple billing frequencies Supported
Parent and child account hierarchy Supported

Payments and collections

Payment gateways Core strength
Payment methods Core strength
Customer portal Add-on
Dunning Supported
Accounts receivable automation Add-on
Cash application and reconciliation Supported
Payment terms Supported
Multiple payment providers Core strength

Tax

Tax calculation Supported
Compliant e-invoicing Via partner
Multi-entity tax Add-on

Revenue recognition

ASC 606 and IFRS 15 Add-on
Deferred revenue Supported
Revenue waterfall Add-on
General ledger entries Add-on
Audit trail Supported

Renewals and lifecycle

Automatic renewals Supported
Renewal quotes Add-on
Expansion and upsell Core strength
Cancellations Supported

Reporting and metrics

MRR and ARR Supported
Churn Supported
Bookings, billings and revenue Supported
Cohorts Not documented
Forecasting Add-on

Platform and AI

API Core strength
Webhooks Supported
Two-way CRM sync Add-on
ERP sync Add-on
AI collections agents Supported
Roles and permissions Supported
MCP server Supported
CRM widget Add-on
Billing anomaly detection Not documented
AI customer health agents Supported

Not published by the vendor: Entry price, Free trial, Setup fees, Pricing page, E-signature, Marketplaces, Onboarding included, G2 categories, G2 badges.

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