- Vendor
- Zuora, Inc.
- Founded
- 2006
- Headquarters
- Foster City (Californie), USA
- Parent company
- Silver Lake and GIC ($1.7B take-private completed in February 2025; Zuora is no longer listed on the NYSE)
- Product type
- Full suite
- Sales motion
- Hybrid
- Regions served
- Global (North America; Europe; APAC)
- Pricing model
- On quote
- Public pricing
- No
- Free plan
- No
- Deployment
- SaaS
- Data hosting
- Your choice (US; EU; APAC/Japan)
- Uptime SLA
- 99.9% (quarterly uptime, Enterprise / Nine / Revenue / Modular Pro & Elite / Zephr Pro & Elite editions)
- Certifications
- SOC 1 ; SOC 2 Type II ; SOC 3 ; ISO 27001 ; ISO 27018 ; ISO 27701 ; PCI DSS ; HDS ; HIPAA
- GDPR
- Yes
- SOX support
- Yes
- SSO / SCIM
- SSO yes (SAML via Zuora OneID: Okta, Microsoft Entra ID, Google, Ping, JumpCloud); SCIM yes
- API
- Yes (REST, plus SOAP and AQuA) - https://developer.zuora.com/
- Webhooks
- Yes
- Sandbox
- Yes
- Currencies
- Toutes devises (fonction Multiple Currencies)
- Interface languages
- 43 languages, incl. English, French, German, Spanish, Italian, Portuguese, Dutch, Japanese, Korean, Simplified and Traditional Chinese
- Implementation time
- A few weeks with Milo ("go live in weeks"); measurable results within the first quarter
- Implemented by
- Vendor; Partner integrator
- Migration tools
- Yes (Milo: billing data migration, ETL; source software not specified)
- Support channels
- Support portal (tickets); Phone; Email; Community; Dedicated CSM (Named Account Support Engineer / TAM, paid option)
- Support hours
- Depends on the plan
- Customers claimed
- 1,000+ companies (vendor claim)
- Primary buyer
- Finance
- Quote-to-invoice handoff
- Synced (via integration); Automatic only with Zuora CPQ (separate product)
- Deal complexity
- Complex (ramps, multi-year, co-terming, multi-entity)
- Contract types
- Monthly; annual; multi-year; ramp; mid-term amendments
- Replaces
- Spreadsheets; legacy or in-house billing; ERP used for invoicing